- All brand new TIGERSECU DVRs and NVRs are backed by Lifetime Support (firstname.lastname@example.org), a 30-day free return policy starting from the date of purchase, and a 2-year warranty.
- Cameras and accessories enjoy a 30-day free return policy starting from the date of purchase and a 1-year warranty.
- Certified refurbished TIGERSECU DVRs and NVRs are backed by Lifetime Support (email@example.com), 90 days of receipt if not satisfied under the Amazon Renewed Guarantee, and a 1-year warranty.
- The warranty is supported within the 48 contiguous United States, Alaska, Puerto Rico, Hawaii, and Canada, where replacement units will be provided with free shipping. However, free prepaid return shipping labels will be supplied only for customers located within the 48 contiguous United States. Customers located outside of the 48 states are responsible for return shipping.
- TIGERSECU does not provide a warranty outside of the 48 contiguous United States, Alaska, Puerto Rico, Hawaii, and Canada.
- It is important to keep your receipt, invoice, purchase order, or order confirmation as proof of purchase to obtain warranty service.
The following scenarios are eligible for returns:
- The item received is different from the item ordered.
- The item received is defective.
- The item received is DOA (Dead on Arrival).
- Non-satisfied goods.
The warranty does not cover the following:
- Abnormal wear, abrasion, misuse, alteration, abuse, or disassembly of the product.
- Unsuitable physical or operating environment beyond product specifications.
- Power fluctuations or surges are not protected by a surge protector.
- Modification or alteration of hardware or software, including the removal of any TIGERSECU logos or brand identification.
- Loss of data; it is recommended to regularly back up recorded data on a separate storage device.
- If the product is faulty, it can be sent back for a full refund within 30 days of the original purchase date. TIGERSECU will cover return shipping fees.
- If the product is completely broken, a full refund or replacement can be offered if the issue is reported within 30 days of the original purchase date.
- If the product is slightly damaged and the customer wishes to keep it, a partial refund may be offered.
- Once a refund is approved, the money will be refunded, with the time for it to appear in the account depending on the payment method used.
- If the reason for return is not quality-related or due to unintended product use, the customer is responsible for return shipping costs and any associated tariffs. A 20% restocking fee may be charged in specific cases.
- Used items purchased more than 30 days ago may be eligible for a replacement or partial refund within the warranty period for quality problems. Return shipping fees will be covered by TIGERSECU.
- TIGERSECU does not offer model exchanges; the replacement unit will be of the same model as the original purchase.
- If the order is past 30 days, the replacement will be a fully tested, manufacturer-refurbished unit.
- All returned items are opened and verified by the receiving department to ensure the proper items are received.
How to Request Warranty Service
- If the item has an issue, please submit a request to TIGERSECU customer service at firstname.lastname@example.org.
- Provide detailed information about the issue, including what happened and when, your Order ID, and the product model number.
- Describe the steps you have already taken to troubleshoot the issue.
- Clear pictures or videos of the defects may be required.
- TIGERSECU's customer service team will review and respond to your request within 24 hours.
- Approved refund, return, or replacement requests will be processed accordingly. Please note that the RMA team reserves the right to approve or deny refund, return, or replacement requests.
Note for Return/Replacement Cases:
- The order must be directly sold by the TIGERSECU Amazon store or our official website. TIGERSECU has not authorized any other sellers, and we do not resell wholesale items to other resellers. TIGERSECU products purchased through unauthorized third parties must be returned in accordance with the seller's policies.
- The warranty period does not restart at the time of a replacement. The warranty period is valid from the original purchase date. Replacements, when available, will be processed with manufacturer-refurbished units.
- Returned items must be in their original packaging with all original boxes, packaging materials, manuals, accessories, and documents provided by the manufacturer in order to avoid affecting secondary sales.
- TIGERSECU does not cover return shipping costs for returns exceeding 30 days from the original purchase date.
- TIGERSECU does not cover third-party expenses, including installation fees, additional shipping fees, customs fees, VAT, etc.
Please contact TIGERSECU customer service at email@example.com or call 323-315-0396 for any warranty-related inquiries or assistance.