Tigersecu 2mp

Juanita

• May 07, 2024 17:42

I forgot my password and it want let me in to change it. What do I do

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  TIGERSECU Support

  • May 08, 2024 02:50

  Hi Juanita,

  Please attempt to go to Main Menu – Maintenance -Reset Default to set the DVR to factory default settings.

  Once the resetting is completed, 

  1. If the login interface appears, try to log in again with the default password 00000000 (eight zeros).

  2. If the system enters the password-creating interface, you can directly create a new password for your DVR here for login. The password should have a minimum of 6 alpha-numeric characters, including at least one letter. Special characters are not supported.

  If you have locked the system and cannot reset it, please contact us through service@tigersecu.com with your purchase order ID, and we'll provide a temporary password for you to access the menu for resetting.

  You can also call us at 323-315-0396, Monday - Friday, 9 am - 5 pm Pacific Time for quick assistance.

  Thanks,

  Cathy

  Customer Experience

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