Questions and Answers
Quick answers to frequently asked questions about TIGERSECU products.
- Q: Does TIGERSECU offer telephone technical support or on-site installation services?
- Q: The DVR or NVR doesn't have a power switch. How do I turn the device on and off?
- Q: Is it possible to connect a keyboard for input to DVR and NVR?
- Q: Are power supplies included with individually sold TIGERSECU Cameras?
- Q: Is the camera day/night image color or black and white?
- Q: How many IPCs (Internet Protocol Cameras) can be connected to TIGERSECU DVR or NVR?
- Q: Can a USB flash drive replace the internal hard drive for recording on TIGERSECU DVR or NVR?
- Q: Are external hard drives supported by TIGERSECU DVR and NVR systems? What's the maximum capacity of the supported hard drive?
- Q: Is it possible to use my existing old hard drive in TIGERSECU DVR/NVR?
- Q: How to install a hard drive for TIGERSECU DVR and NVR? Where should it be installed?
- Q: Is it possible to access the DVR and NVR on a computer or mobile phone using software not specified by TIGERSECU?
- Q: Does it support multiple devices to remote access the DVR/NVR at the same time?
- Q: What devices can I use to remotely access the DVR/NVR, and is there an extra charge for this feature?
- Q: Does TIGERSECU DVR and NVR support audio recording?
- Q: Is it a requirement to establish an internet (router) connection for the proper functioning of TIGERSECU DVR and NVR?
- Q: My 2MP DVR doesn't record, how to fix the issue?
- Q: How to backup the WiFi NVR recordings off to a USB flash drive?
- Q: How to add multiple users to access my WiFi NVR for remote viewing?
- Q: How does the 2-way talk work on the Tuya app?
- Q: Will the IP camera lost connection after I reset the WiFi NVR?
- Q: Does resetting the WiFi NVR delete the recordings?
- Q: Do I need to connect the WiFi NVR to the router with an Ethernet cable for remote access via Tuya app?
- Q: Is a separate power supply required for each WiFi IP camera in the WiFi NVR kit?
- Q: What is the maximum range of wireless connectivity between the WiFi camera and NVR?
- Q: How do I unbind my cellphone with the NVR?
- Q: Which hard disk drive is best for my WiFi NVR?
- Q: How do I set up motion recording on my WiFi NVR?
- Q: What can I do if I forget my WiFi NVR password?
- Q: What should I do if the 2MP DVR cannot detect my hard drive?
- Q: How do I record audio on 2MP DVR?